Member of the Amusement & Music Operators Association

Shipping & Handling

All items are shipped with 100% insurance coverage only if the below guidelines are followed:

Since freight shipments are quite different than UPS, FedEx or USPS shipments, we want to make sure that our customers understand the shipping procedures to avoid surprises at the time of delivery. The trucking company will contact you to set up a delivery appointment.
It will be a estimated time window of about 2-5 hours.

All deliveries occur Monday - Friday during regular business hours.

It is important to keep your scheduled appointment. If you miss the scheduled appointment, the driver will need to reschedule the delivery from the local terminal and they will charge you a redelivery charge.

Shipping is normally 5-7 business days on most merchandise. These shipping schedules are estimates only.

Pool tables and air hockey tables are shipped to terminal locations only. It is your responsibility to pick up the merchandise from the trucking terminal. Contact us for the terminal location nearest you.

Once the shipment reaches your delivery address:

The item(s) will be delivered from the rear of the truck at your address. You will be required to accept and remove the merchandise from the rear of the truck. The freight company will NOT take it inside.

Because oversized items are heavy and often difficult to handle, we strongly recommend that you have help available to remove the product from the truck and move it to its final location.

Before you sign for the shipment:

Before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. Please keep in mind that it is normal for the packaging to show some wear.

Please inspect your shipment once the item arrives:

If there is any visible damage or if any cartons are missing refuse delivery and contact us immediately. We will immediately arrange a new item to be shipped to you. Any damages must be reported to Palmentere Coin Operated Games Inc. within 5 days of receipt of goods.

If you take claim of the item(s), you the customer are responsible for all return shipping charges.

If any minor damage has occurred that you believe can be replaced with parts, note damage on delivery receipt and accept item.

If you are unable to fully inspect entire contents upon delivery, you must write "SUBJECT TO FURTHER INSPECTION" on delivery receipt. This insures we are able to file a proper cancelled damage claim with the carrier.

If the driver does not allow you to sign the delivery receipt in the above mentioned procedures, refuse delivery and call us.

Deliveries that are signed free and clear of damages will be the recipient's responsibility, no exceptions.

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